- Oversees the elite level of service provided to all clients of concierge maintaining the highest levels of service standards.
- Coordinates day-to-day operations, ensuring the quality, and standards and meeting the expectations of the customers.
- Supports the concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Establishes relationships with local attractions, restaurants, and other businesses to enhance guests’ experiences.
- Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, babysitting, repairs, and shopping).
- Minimum 3 to 5 years of previous experience in a supervisory/management position at a high-end, luxury resort property.
- Previous experience in hospitality training and concierge in a luxury market preferred.
- Must have a strong leadership foundation, proficient in various computer systems.
- Well spoken, a self starter and a creative and resourceful problem solver
x
