The Opportunity
- This is an exciting opportunity for a Bank Officer - Claims to join their team
- Location: Jurong
The Job
- Ensure all customer’s claims are attended to on timely manner and closed within the defined turnaround time
- Define the different types of cases and to follow up accordingly on cases for insufficient or incorrect details from service request raised through Customer Centre and Branches
- Process claims relating to customer’s transaction disputes done through SSB machines raised by Customer Centre and Branches
- Identify and escalate any (potential) complaint cases to manager immediately
- Follow the internal SOP and risk guidelines
The Talent
- Fast learner and able to grasp various applications required for the process
- Able to handle the work very efficiently and takes work very seriously
- Ensure the work gets completed before they leave office
- Able to work on weekend when required
Next Steps
- Drop your resume and contact us to follow-up, or send your resume to [email protected]
- Email Topic: Apply Bank Officer - Claims
- Only shortlisted candidates will be contacted
Cecilia Sim Xin Yang
Personnel Registration No. R22105099
EA Licence No.91C2918
