Job Responsibilities:
- Engage patrons through telemarketing calls and invite them for repeat visits and or/event promotions.
- Registration of Patrons for casino events, tournaments and promotions.
- Process of redemption of casino offers such as room, birthday and other promotions.
- Ensure that Patron’s information, preferences and tiers entitlement have been maintained and recorded accurately.
- Escalate to Supervisor all incidents and issues/matters which require further clarification(s) during the shift.
- Deliver professional, prompt and high-quality service experience to Patrons over the phone and while maintaining Resort World Sentosa standards.
- Contribute to achieve individual and team KPIs.
- Review and enhance processes and procedures to ensure efficiency of the operations.
- All other adhoc duties as and when necessary.
- Perform all tasks in accordance with Resort World Sentosa policies and procedures, and in compliance with the respective local laws and regulations.
Job Requirements:
- Minimum GCE ‘O’ Level / Diploma Holder.
- Meet Gaming Regulatory Authority’s statutory requirement of minimum 21 years of age.
- Customer centric attitude and work well under pressure.
- Able to work in front of a computer and sit for extended periods of time.
- At least 1 year of work experience, preferably in a customer service role.
- Excellent verbal, written and verbal communication skills and telephone etiquette.
- Ability to multi-task and comfortable with applications and technology.
- Must be able to work rotating shifts, including weekends and public holidays
- Fluent in English Language (for both verbal and written communications) and able to communicate well in at least one Asian language, preferably Mandarin.
