Responsibilities:
- Assist project technical delivery/development manager for planning, developing, tracking, implementing Microsoft Dynamics CRM application
- Lead / co-ordinate with team in functional requirements gathering, application technical design/implementation, interface development, security review and support
- Will be involved in assisting in project tracking and controlling of application development phases and activities in compliance to IT Application policies, standards and procedures
- Assist in managing business users, vendor and interface application team to ensure successful delivery of projects
· Collaborate with cross-functional interface application teams
· Prepare, review and ensure application features & functionalities adhere to business requirement and quality, including reliability, security and performance
· Prepare and maintain documentation which will include but is not limited to SOPs and System Architecture Guides and Diagrams adhering to organizational templates, policies, and standards
· Work with Testing team to formulate comprehensive system test strategy, test plan & test cases to align with project scope, quality requirements and targets.
· Manage release Change Management. Ensure changes are completed according to the project and/or release schedule.
- Assist to formulate implementation and deployment plan for system cutover.
· Support pre-project planning activities for technical delivery (eg. Requirement gathering, Impact analysis, solutioning, cost estimation)
Skills & requirements
Qualifications
· Good interpersonal and communication skills, both verbal and written.
· System Analyst with CRM experience (MS Dynamics / Siebel / Salesforce) and integration with downstream.
· Experience in CRM modules for Customer Service Requests, Leads or Single Customer View.
· Experience with Microsoft Dynamics 365 Customization and Configuration
· Experience in designing and implementing integration with .Net C#, MQ and Batch file
· Solid experience in functional requirement management and end to end requirement analysis.
· Banking knowledge is a plus.
· Solid experience in business process modeling and functional design.
· Solid experience in object oriented design techniques, UML and object modeling
· Experience with Scrum or similar agile development.
· Excellent analytical skills (critical thinking, problem solving, and decision-making skills) with a history of driving the development of large software components.
· A passion for learning and the willingness to solve problems.
· A Bachelor in Computer Science, Computer Engineering, Information Systems or any related field with strong education in web technologies.
A Big Plus
· Experience with regional CRM implementation
· Good business domain knowledge in Customer Onboarding, credit product and Telesales for retail customer segments
