Key Responsibilities:
- Responsible and accountable for the commercial management of a store, maximizing sales and minimizing losses.
- To lead and motivate the store team, develop and improve all staff to reach and maintain a high level of customer service and selling skills.
- Ensure store operation standards are adhered to by all store staff.
- Ensure daily briefing to staff on sales target.
- Ensure daily housekeeping standards are maintained.
- Manage complaints cases whenever necessary.
- Provide the training and coaching to the team.
- To be an effective member of the management team of the company, contributing to the setting, monitoring and achieving of targets and objectives for the store.
- To be pro-active in developing the business.
- To manage staff, merchandise and space to ensure the highest standards of sales floor operation.
- Responsible to review store transactions on a daily basis as a control to detect and prevent any irregular and suspicious transactions.
- Monitor and maintain compliance of all company policies and procedures to make sound business decisions and communicate/educate all staff.
- Responsible for roster planning to ensure sufficient manpower at all time.
- Sets priorities for employees to meet daily deadlines; develops plans to meet short-term objectives.
- Communicate with Visual team and/or oversee physical site maintenance.
- Assist in other ad-hoc duties as and when required.
Requirements:
- 5 years working experience in sales and distribution of branded merchandise in a retail environment, leading a large team, and preferably in Sports and/or lifestyle chain stores.
- Have strong leadership and communication skills
- Results-orientated with strong understanding of day to day in store operations.
- Energetic and self-motivated individuals highly preferred.
- Degree/Diploma in Business management or equivalent.
