Job Responsibilities:
- Hosting of guests, understand and attend to their needs, and gather feedback to ensure hospitality and service excellence
- Identify and develop potential market segments and players to achieve acquisition and retention targets
- Maintain and strengthen guest relationships via telemarketing and organization of in-house activities
- Keep abreast of all in-house programs, promotions and events in order to provide accurate and up-to-date information to guests
- Maintain confidentiality and compliance with regulatory requirements, established policies, standard operating procedures, internal controls & service standards
Job Requirements:
- Meet Casino Regulatory Authority’s statutory requirement of minimum 21 years of age
- Degree / Diploma in Marketing with proficiency in Microsoft Office applications
- Possess strong communication skills,preferably with relevant business development, sales, customer service or telemarketing experience from the hospitality or service industry
- Must be able to work rotating shifts, including weekends and public holidays
- Fluent in English Language (for both verbal and written communications) and able to communicate well in at least one Asian language, preferably Mandarin.
