- Staff Management:Recruit, train, and supervise store staff.
Schedule and assign tasks to employees.
Evaluate performance and provide feedback.
Handle employee conflicts and disciplinary actions.
- Customer Service:Ensure high levels of customer satisfaction through excellent service.
Address and resolve customer complaints promptly.
Assist customers with inquiries and special requests.
- Sales and Profitability:Achieve sales targets and store profitability goals.
Implement sales promotions and marketing strategies.
Monitor inventory levels and manage stock replenishment.
Analyze sales data to identify trends and opportunities.
- Store Operations:Maintain store cleanliness, organization, and visual standards.
Ensure proper functioning of equipment and fixtures.
Oversee cash handling and financial transactions.
Manage store opening and closing procedures.
- Compliance and Security:Ensure compliance with company policies, procedures, and standards.
Adhere to health and safety regulations.
Monitor and prevent theft and other security issues.
- Inventory Management:Conduct regular stock counts and inventory audits.
Manage stock levels to avoid overstocking or stockouts.
Coordinate with suppliers and manage deliveries.
- Reporting:Prepare and submit regular reports on sales, inventory, and staff performance.
Analyze financial and operational reports to make informed decisions.
- Customer Relationship Management:Build and maintain relationships with key customers.
Gather customer feedback and use it to improve store operations and service.
- Training and Development:Provide ongoing training and development opportunities for staff.
Stay updated on industry trends and best practices to improve store performance.
- Problem Solving:Quickly identify and resolve operational issues.
Implement solutions to improve efficiency and customer experience.
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