Job Title: Assistant Store Manager
Job Type: Full-Time
Reports To: Operations Manager
Job Overview:
The Assistant Store Manager supports the Operations Manager in overseeing the daily operations of TOMORO COFFEE, ensuring a high level of customer service, efficient operations, and a positive team environment. This role involves managing staff, maintaining inventory, ensuring compliance with company policies and procedures, and driving sales and marketing initiatives.
Key Responsibilities:
- Oversee daily store operations, including inventory management, ordering supplies, and maintaining store organization and cleanliness.
- Onboard new employees, coach for performance, and address employee grievances.
- Build a positive store culture that fosters teamwork and collaboration.
- Champion service excellence; role model and train baristas to deliver exceptional customer service.
- Maintain rigorous quality control; monitor product quality and consistency.
- Drive sales and marketing initiatives to attract and retain customers; promote limited-time offers, events, and loyalty programs.
- Organize and deliver training to improve employees’ product knowledge, skills, and service standards.
- Address and resolve customer inquiries and complaints promptly and professionally.
Qualifications:
- Diploma or Bachelor’s degree in Business, Hospitality, or a related field.
- At least 3 years’ experience in the service industry with a minimum of 2 years in a similar store managerial role.
- Strong leadership experience in store operations, building effective teams, and coaching for performance.
- Excellent customer service and interpersonal skills.
- Strong problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Willingness to engage in shift work, which includes working on weekends and public holidays.
- Flexible availability, including weekends and holidays.
Preferred Qualifications:
- Previous experience in a coffee shop or café setting.
- Knowledge of coffee and beverage preparation.
- Familiarity with inventory management and ordering processes.
