Our client is looking for an Associate Store Manager candidate in the popular cafe/restaurant chain.
Job Scope Summary
The Associate Store Manager will manage a small to medium-scale Store, and will bear the overall responsibility for the profitability and performance of the store he/she is responsible for.
In addition to overseeing daily operations at the store, he/she is to supervise the operational and organizational standards of the store.
His/her duties will include undertaking administrative tasks, monitoring and maintaining inventory levels, developing business strategies as well as carrying out store-level support functions, such as, customer service, cashiering, closing of the till, and ordering inventory.
Job Duties & Responsibilities:
● Manage daily store operations to ensure seamless and smooth customer experience.
● Implement and administer inventory purchasing and receiving procedures.
● Deal with all issues that arise from staff or customers (complaints, grievances etc).
● Manage, apply and ensure Workplace Safety and Food Hygiene & Safety policies and procedures by team members.
● Implement and manage in-store service standards and customer service & rewards systems.
● Manage store equipment maintenance plans.
● Manage the store’s operating budget by overseeing expense control and food purchasing activities in accordance to agreed targets.
● Optimise revenue at store level to meet weekly, monthly and annual revenue targets.
● Manage and oversee Workforce Planning policies for the store, including recruitment of new team members and weekly rostering of the team, in order to enhance existing or optimise available resources as necessary.
● Manage, apply and ensure brand experience & customer service policies and procedures meet audit requirements.
● Conduct orientation and training of team members.
● Conduct performance appraisal of all team members in the store team.
● Any other duties as assigned.
Skills & Requirements:
● Min 5 years of relevant working experience in the F&B industry.
● A natural leader, highly communicative to lead and motivate staff.
● Trained eye for detail and customer-centric.
● Ability to work in a fast-paced environment.
● Fluent in English.
● Proficient in using Google Sheets and Google Docs or MS Office.
● Willing to work on rotating shifts, weekends and public holidays.
● 5 or 6 days alternating work week.
If you're interested in exploring this opportunity, please contact Marie at +65 9875-4252 or email: [email protected].
Registration No.: R23118419
EA License No.: 14C7334
