Key Responsibilities
Strategy
· Understand the Affluent segments WRB business strategy and leadership expectations and ensure the International Banking business objectives effectively supported and delivered.
· In partnership with Markets and Global Affluent teams, develop capabilities across the International client journey across Awareness, Onboarding, Servicing and Transacting.
· As a member of the Global Affluent segments CVP team, provide analytics and insights to strategic discussions and ensure key business initiatives are effectively implemented.
· Benchmark International Banking propositions to competition and to external criteria and develop analyses to demonstrate positive impacts to business.
Business
· Grow new to bank acquisition among international prospects clients
· Develop strategy and proposition for Singapore, Hong Kong (inc. GBA), UAE and Jersey hubs
· Develop full-service banking and wealth solutions appropriate for this segment and champion a positive customer experience through enhancing international service capabilities and commercializing new products and services
· Develop cross border referrals strategy and drive collaboration with country affluent teams and key hubs to achieve deepening of customer’s relationship globally
· Lead collaboration projects with other business and functions like Wealth Management, Digital around servicing globally mobile and non-resident clients
· Develop a wealth and banking proposition targeted to international customer segment
· Institute and monitor NPS for International clients
Processes
· Identifying and implementing incentives and compensation policies and procedures applicable to IB business
· Ensuring the requirements of policies and procedures are appropriately communicated to and followed by the team and frontline
· Ongoing control monitoring of the minimum control requirements set out in the policy and procedures to ensure that if a key control activity stops working, or operates outside its normal operating conditions, it will be quickly detected in the ordinary course of line management
Global business Lead for development of International Banking policies like:
· Network Income
· Country coverage guidelines
· Non-Face-to-Face Client On-boarding
· Digital marketing guidelines
· Cross border referral programme
People & Talent
· Provide leadership input as part a member of the Global Affluent Segments team
· Lead through example and build the appropriate culture and values, embedding a high level of team engagement
Risk Management
· Provide leadership input as part a member of the Global Affluent Segments team
· Lead through example and build the appropriate culture and values, embedding a high level of team engagement
Governance
· Lead and actively participate in the Cross-Border Business Co-ordination Forum
· Ensure awareness and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role
Regulatory & Business Conduct
· Display exemplary conduct and live by the Group’s Values and Code of Conduct.
· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
· Lead the Affluent Segment team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Financial Crime Compliance; The Right Environment.
· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
· Global Heads of Affluent and Wealth Management
· Global and Regional Affluent Segment heads
· Country Affluent VCGMs and Segment Heads
· CPBB COO Team, Conduct, Risk and Governance
· HR – Affluent and Wealth Management, Personal and Business Banking
· CPBB Leaning and Development
· CPBB Marketing
· Product Partners (Daily Banking, Banca, Investments)
· CPBB Data, Digital and Analytics teams
· Legal, Audit and Compliance, where relevant
Other Responsibilities
· Monitor various International banking processes and identify opportunities to simplify and digitize.
· Manage stakeholder engagement (global and local) at all seniority levels to drive to enhance the International Banking client experience.
Our Ideal Candidate
· Bachelor's or Master’s degree.
· Over 5+ years experience in banking / financial services.
· International Market experience, with exposure to Greater China markets.
· Strong experience in segment analytics and insights across Global / Regional functional capacity.
· Experience in Retail Banking and Wealth Management products and sales.
· Knowledge of the WRB business including Priority and Pvt Bank segments.
· Ability to drive cultural change and manage complex, global KPIs, scorecard blueprints.
· Strong analytical and problem-solving skills
· Demonstrated thought leadership
· Experience working with and influencing senior stakeholders at all levels from senior management to frontline
· Proficiency in Excel, Powerpoint, data scripts and programming
· Proactive and positive with the ability to make sound decisions and use independent judgement
· Project and Programme Management skills to monitor specific projects and take ownership of issues and tasks
· Ability to create effective work relationships across functions & borders
· Interpersonal skills in networking, influencing and decision taking
· Good presentation, time management, negotiation and influencing skills
· Preferred excellent written & oral communication skills both in Mandarin as the incumbent will be supporting the South East Asian Markets.
· Ability to work independently to strict timeframes, focused, organised and results-oriented
· Assertive, tenacious and willing to challenge when required
· Comprehensive knowledge of risk governance frameworks & quality framework and processes
Role Specific Technical Competencies
· International Banking Propositions and Processes
· Segment Portfolio Analytics
· Retail Banking Products and Sales
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
· Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
· Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
· Flexible working options based around home and office locations, with flexible working patterns.
· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
