Our client is a Europe MNC, one of the leading players in the Freight Forwarding sector. Due to business needs, they are now recruiting a Project Operations Coordinator to be part of their Operation team for ongoing transformation projects. They are located in the East - easily assessible.
The Project Operations Coordinator responsibles are:
- Respond to customer inquiries regarding service features, ensuring thorough understanding.
- Analyze customer inquiries and coordinate with departments to prepare proposals or quotations.
- Assist customers in preparing shipment documents, including dispatch and special notifications.
- Address and resolve customer escalations, queries, and invoicing issues, maintaining communication.
- Arrange shipments by obtaining necessary details and coordinating space bookings, pickups, and special requirements.
- Prepare and release shipment and customs documentation, ensuring adherence to project-specific standards.
- Update the Tradenet system with accurate shipment information to generate permits.
- Coordinate operational execution with relevant business unit operators.
- Generate and analyze reports and statistics to identify areas for improvement and inform management.
- Manage the closing of shipment files.
- Develop operational procedures and guidelines for vendors and contractors to ensure compliance with company standards.
- Keep management informed of major service failures, market changes, and customer-related information.
Job Requirements:
- Min Diploma and above
- Min 2 years of relevant experience in freight forwarding/ shipping industry
- Proficient with Microsoft Office
- Knowledge in Dangerous Goods cargoes
Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.
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