This role involves evaluating and investigating claims, ensuring accurate documentation, and providing excellent customer service to policyholders. The Claims Associate works closely with other team members and departments to resolve claims efficiently and fairly.
Responsibilities:
- Review and process claims in accordance with company policies and procedures.
- Determine claim eligibility and coverage based on policy terms.
- Analyze claim details and supporting documentation to identify potential fraud or inconsistencies.
- Address inquiries and concerns, ensuring a positive and professional experience for all involved parties.
- Maintain accurate and detailed records of all communications and claim activities.
- Work closely with team members and other departments to streamline processes and improve efficiency.
- Participate in training and professional development opportunities.
- Suggest improvements to claims procedures and policies based on experience and feedback.
Requirements:
- Degree in any discipline, or diploma holder with at least 5 years of relevant work experience.
- Experience in public sector grants and claims processing would be an advantage.
- Good interpersonal and communications skills.
- Good problem solving and critical thinking skills.
- Meticulous and details oriented.
If you think you meet the above requirements and would like to apply, please send a short cover note and your resume in MS Word format to [email protected] with the following details :
- Position applying for
- Current remuneration
- Expected remuneration
- Notice period
EA License No : 06C4642 | EA Reg No : R23118801 Grace Tam
Kindly note that only shortlisted candidates will be notified.
