Job Purpose
To drive the strategic engagement between assigned customers and APLL. Driving the growth/expansion of relevant APLL solutions, in partnership with your key customer. This position will apply business strategies with a longer term focus aligned to the organization’s vision.
Responsibilities
Customer Development and Relationship Management
- Develop and implement a relationship management plan for potential customer accounts to build relationships with relevant decision makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.
- Set clear objectives for each call or meeting; tailor standard materials to make presentations to decision makers and influencers within the customer organization.
- Develop and implement a customer contact plan to communicate product launches. Act as first point of contact for customer queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate response.
Cross-Functional and Stakeholder Engagement
- Engage with different product owners, and obtain / provide advice, insights, suggestions or recommendations on how to better deliver to meet customer needs.
- Support a stronger partnership with key clients, so as to maintain customer satisfaction and loyalty.
Qualifications
- Bachelor's Degree or Equivalent Level
- Over 3 years to 6 years - Experience in Logistics, Transportation, and International Business - Previous experience using CRM with accuracy and timeliness of input - Experience in selling Order Management solutions
