We're looking for someone who can provide a world-class customer experience and reimagine the future of fulfilment models.
Responsibilities
- Lead the Fulfilment Team and coordinate operations across drivers, third-party logistics fleets, packers, etc.
- Run and oversee daily operations to ensure customer delight and high standards.
- Maintain a high punctuality rating and customer delivery rating (both >95% positive) with zero defects.
- Ensure that Grain's fulfilment costs are kept within target.
- Hire, onboard and train reports to meet operational needs.
- Own the procurement, management and inventory tracking of packaging supplies.
- Work with the COO / CEO to drive high-leverage team-level outcomes.
- Collaborate closely with other teams in Grain (e.g. Sales, Production, Marketing) to constantly improve processes and to support new initiatives.
- Any other ad-hoc tasks assigned to you from time to time.
Requirements
- Has experience managing large teams (>20 people directly or indirectly).
- Technologically savvy to handle multiple internal and external systems.
- Be maniac about customer experience.
- Pursue excellence. Hold yourself and everyone to the highest standards. Care about every single detail.
- Bias for action. Moves quickly and takes a forceful stand without being overly abrasive.
- Be extremely reliable. Always do what you say you will do. This is the best way to build up trust quickly. Be on time and present. Don’t give bullshit excuses. Don’t make the same mistake twice.
- Frugality and efficiency. Able to accomplish more with less. Resourceful, self-sufficient and inventive.
- Organisation and planning. Plans, organises, schedules, and budgets in an efficient, productive manner.
- Analytical skills. Able to structure and process qualitative or quantitative data and draw insightful conclusions from it. Exhibits a probing mind and achieves penetrating insights.
- Drive for results. Focus on metrics and produce the right output in a timely fashion.
- Flexibility/adaptability. Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.
- Honesty/integrity. Don't cut corners ethically. Do what is right, not just what is convenient.
- Ability to hire A players. Sources, selects, and sells A players to join a company.
- Ability to develop people. Coaches people in their current roles to improve performance, and prepares them for future roles.
- Embrace openness. Put your honest thoughts on the table with each other, have thoughtful disagreements and exchange controversial ideas while caring deeply about each other.
What's in it for you
- Work with a fast growing, at the same time, lean and mean team, to make real world impact.
- Have a lot of ownership and drive your own results and progression.
- Smart people who sweat the details and push for the highest standards.
- Training and in-house opportunities to help you grow.
- Other benefits include a competitive compensation package and birthday leave.
