Our client is in a growth phase and are expanding their teams in Singapore. As part of their expansion, they are looking to increase their Data Center team and are looking for a NOC Engineer to be part of their growth.
Responsibilities:
- Continuously monitor network systems and other infrastructure components for performance, availability and security
- Detect and identify network issues, system issues or anomalies and respond promptly to resolve or escalate as needed.
- Assist to diagnose and troubleshoot incidents, working to identify root causes and minimize disruptions.
- Respond to system alerts and notifications, prioritize incidents, and take appropriate actions to mitigate incidents
- Maintain detailed records of actions taken during the resolution process.
- Collaborate with team members, support engineers and 3rd party vendors to coordinate and communicate the status of incidents and outages
- Analyze performance data to identify trends, areas for improvement and opportunities to optimize the network or system
- Provide support to internal and external customers who may be making a request, experiencing issues, assisting with inquiries and troubleshooting.
- Generate regular and ad-hoc reports on network or system performance, incident statistics and other relevant metrics for review if required
Requirements:
- Proficient in monitoring tools and software
- Strong troubleshooting skills
- Good understanding of network protocols
- Ability to manage and prioritize incidents following established procedures
- Ability to communicate effectively with other team members during incident escalation
- Strong documentation skills to maintain record of incidents and actions taken
- Knowledge of network configurations and hardware.
- Possession of networking related certifications
- Certification in ITILv4 Foundation
- Basic server administration skills
- Comfortable with analysing data.
