Responsibilities:
- Primarily responsible as main coordinator and lead engineer for the refresh/ upgrade of Windows 10/ 11 desktop and laptops for the client.
- Working closely with Technical Project Manager and Leader to ensure all workstations are refreshed within project scope timeline with a strong emphasis on customer service experience for a smooth transition.
- Provisioning of desktops and laptops, data migration and re-installation of software
- Plan and liaise with users to schedule tech refresh appointment with users
- Work closely with IT Asset Management for the delivery and write-off of refresh assets, update of the hardware inventory
- Coordination with Application Support for re-installation of in-house application
- Assist users to perform data migration, brief user of the new asset issuance and signoff
- Troubleshoot software and hardware issue related to refresh
- Collect old devices and send to centralized storing areas and process decommission
- Generate progress report of day-to-day tech refresh/ upgrade activity
Qualifications:
- Atleast 1-2 years experience in desktop support
- Strong knowledge in Microsoft Windows 10/11 provisioning
- Troubleshooting of software and hardware
- Time management skills
- Good customer care skills
- Previous tech refresh experience is a plus
Kshama
Registration No. / Unique Entity Number: 199801439D
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