What a HCD Design Director does at Visa Consulting and Analytics
- You will serve as a Creative Director, lead design thinking with HCD approach, build new business and clientele, and support multiple products and services from the ground up.
- As a Director, you will join and lead engagement teams serving our clients and gain exposure to a spectrum of topics that are complex in scale and scope, intellectually demanding, and highly deadline driven.
- You will work in teams of typically 3 – 5 consultants/designers, taking charge of specific aspects of the project.
- You will do extensive research, source data, lead cocreations and contribute to identifying potential solutions for a specific client problem or challenge.
- Design, lead and facilitate client workshops then synthesize insights into defensible visions, frameworks, and concepts using human-centered design and lean start-up processes.
- Rapidly convert ideas into working prototypes, meshing-together solutions/capabilities that exist within Visa or externally.
- Conduct and/or support in-depth market testing using various qualitative and quantitative research methods
- Develop a nuanced understanding of emerging digital payment trends as well as Visa’s capabilities and be able to apply them to clients’ business problems to actively engage with clients and co-develop meaningful solutions to address their challenges.
- You will also present results to internal Visa stakeholders, client management and at-times implement recommendations in collaboration with client team members.
- Contribute to key Practice building initiatives – Capability - IP generation, training, mentorship, team initiatives.
Qualifications
- 12 years of experience in Product Design, with a portfolio that showcases a deep understanding of user-centered design principles.
- Demonstrated career progression at a consulting firm.
- Solid understanding of user-centered design principles, user experience design best practices, service design, user research, innovations, trends, and emerging technologies.
- Extensive experience in leading design projects from conception to completion.
- Experience and proven track record running client engagements, demonstrating excellence in presentation polish, and strong client orientation.
- Strong organizational skills and attention to detail with the ability to prioritize and manage multiple projects.
- Experience in creating user experience maps, service blueprints, wireframes, polished user interface design, rapid prototyping, and presentations.
- Strong fluency in di ital design software including Adobe Creative Suite and Figma.
- Analytical thinker, creatively confident, team oriented, collaborative, diplomatic
with excellent presentation skills, including strong oral and writing capabilities. - Experience in working on complex and ambiguous problem to drive results
- Deadline driven, organized and be able to multi-task.
- Strong verbal and written communication skills, able to develop well-structured
communications and deliver presentations to audiences. - Strong analytical skills, ability to have structured thinking and build strong
arguments, comfort with ambiguous, ever-changing scenarios. - Self-starter individual with a keen appetite for learning.
- Collaborative team player with ability to work with people from diverse
backgrounds. - Entrepreneurial, proactive, pragmatic, someone who ‘rolls up the sleeves’ and
gets things done.
What will also help:
- Prior experience in Management Consulting firms working on strategic
engagements. - Payments and Banking experience preferred.
- Strong academic achievements - high GPA from a top tier institution.
Please ensure to attach a copy of your portfolio or link to it.
