Position Summary
Reservations Officer is responsible for handling and managing the whole reservations process and to assist the Reservations Manager in maximising room sales revenue for the hotel by up-selling and promoting of various room facilities while maintaining a consistently high standard of customer service.
Responsibilities
- Operate and manage Reservations Sales function of the Hotel
- Update guest profiles for reference when needed
- Handle telephone enquiries, process reservations, upsell rooms and enter data of reservations received
- Maximise potentials in hotel’s occupancy and revenue whilst protecting Hotel's business mix
- Provide efficient and courteous telephone service to guests and callers to create a favorable image of Hotel
- Provide comprehensive and accurate information to internal and external customers
- Build good rapport with business associates and internal customers
- Establishes and maintains good relations with corporate accounts travel agencies, airlines and other booking sources
- Perform any other works as and when assigned by the management
