The Guest Relations Executive is responsible for welcoming guests and managing reservations, addresses inquiries and complaints, and fosters positive guest experiences.
Job Responsibilities
- Manage guest relations desk to ensure guest comfort and satisfaction during their visit.
- Aid guests with reservations via email, phone, and our reservation system.
- Contribute to creating and maintaining guest service standards and initiatives to enhance satisfaction and loyalty.
- Monitor guest feedback and address complaints promptly and professionally, including escalated issues.
Who are we looking for:
- At least 1 year of experience in a similar role in the F&B/Hospitality industry with a proven track record of success in managing guest experience.
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced environment.
Perks:
- Birthday Leave to spend with loved ones on your special day.
- Competitive Staff Discounts across outlets.
- Opportunity to learn from knowledgeable mentors in the industry.
- Fun and dynamic team environment.
If you're a passionate individual with a strong work ethic, we invite you to apply!
