Responsibilities
* Oversee efficiency of operational processes
* Participate in strategic planning and goal-setting for various business functions, including customer support
* Analyze business requirements and customer needs
* Research methods to improve operations and reduce costs
* Monitor and report on department performance
* Supervise and train employees
* Provide administrative support (e.g. updating inventory)
* Ensure compliance with company policies and regulation
* Able to work on night shift, weekend and public holiday
Requirements
* Previous experience as an operations supervisor or similar role
* Hands-on experience implementing operational processes
* Excellent project management skills
* Knowledge of operational principles and policies
* Organizational skills and attention to detail
* Team leadership
