Guest Relation Officer
5 days Mon to Fri 8am to 6pm
$2800 - $3000
Marina Bay Financial Centre (Downtown MRT)
Job scopes:
- To meet and greet visitors, lead them to appropriate room and do welcome script (covering use of meeting room system, restrooms, fire exits, etc)
- To attend enquires from staff/ courier services and receiving mails (recording & send email reminders)
- To offer the management staff / external guests the choice of beverages available and assist to serve / arrange staff to serve accordingly.
- To check on meeting room set up standards, floral arrangements, and report facility faults
- To provide accurate directions on meeting venues and office locations of various units (must know all facilities, locations, and operating hours)
- To have a list of amenities and facilities in the neighbouring area of CBD including operating hours, telephone numbers, etc
- To assist in the booking of executive meeting rooms
- To provide taxi booking services
- To have emergency guest amenities such as sewing kit, first aid kit, stationery, umbrellas
- To receive feedback from guests or staff on facilities and services
- To assist in overseeing events or VIP meetings at executive conference suite
- To coordinate and manage vendors / caterers onsite providing services to the VIP / executive events
- To assist managing rooms and submit reports on weekly release
- To assist in handling common & executive meeting room enquiries by phone / email / Teams
- To manage common meeting room bookings:
a. To call meeting room user 15 minutes prior to booked period to reconfirm
b. To call meeting room user for rooms left unused 15 minutes after booked period and update the system if no-show, followed by email to remind user on guidelines
c. To send reminders email to users
d. To oversee reconfiguration of meeting room set up
e. To prepare weekly schedules for stewardesses / technicians
Requirements:
- With working experience as customer service executive is a plus
Lee Wan Ling | Reg No: R23116154
THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279
