Responsibilities:
- Implementation and support of Avaya based Unified communication Perform engineering and support duties for a large enterprise environment, and customer support
- Communicate technical information to multiple audiences with varying levels of expertise
Requirements:
* At least 3 years Experience with Avaya Unified Comms
* Knowledge with following Avaya component
o Communication Manager
o System Manager
o Session Manager
o IX Messaging
o Avaya Aura Device Services
o Session Boarder Controller
o Element Management System
o Avaya Media Server
o Application Enablement Service
o G450
o Avaya Contact Recorder Advance
o Work Force Optimization
o Call Management System
o IX Workplace
* Experience in complex project involving the above list component
* Experience in BAU Operation
* Ability to grasp complex design concepts quickly and understand
* Client-facing skills to include cross-functional influence, external and internal consulting/partnering
* Ability to translate technical issues into understandable business language for end users
* Generate standard project documentation including Low level design, Network Diagrams, WLIs, etc.
* Ability to troubleshoot implementation problems
* Vendor Management
* Reginal DR Exercise
* Change Implementation
* Incident Management
* End User Enquiry
* Vulnerability Management
* Documentation Upkeep
