PRIMARY PURPOSE:
- This position is ideal for those candidates who embrace technical challenges and enjoy working with exciting and emerging technologies. In addition, excellent customer service, communications and professional demeanor is expected.
RESPONSIBILITIES:
- Be effective in interpersonal communication and problem solving
- Ability to engage middle to top management
- Sharp technical, analytical, and holistic problem-solving abilities
- Set guidelines, policies and procedures and drive the execution
- Process excellent customer service skills
- Independent, accountable and take ownership
- Able to manage multiple deadlines - self-starter, able to prioritize appropriately
- Positive, resourceful, creative and detail-oriented
- Passionate toward new and existing technologies
- Process-oriented
- Proficient in leading integrated process teams, as well as coordinating and communicating customer requirements
- Be able to excel in a fast paced team environment.
- Be proactive in highlight potential issues or service improvement
- Provide supporting documentation, reports, and other information to management
- Shall ensure that the System Software, inclusive of operating system, its associated system software and all attached components are operational at all times
- Shall work with equipment vendors, service providers, system integrators and any necessary parties to analyse, troubleshoot and resolve all system-related problems so as to restore the system to operational ready state
- Shall promptly notify the Customer of any new vulnerability released by equipment /software vendors or any security advisory that affects the Customer system
- Shall obtain the updates and patches for all vulnerabilities from the equipment /software vendors and ensure that these updates/patches are tested and implement them on the affected system upon the Customer’s approval and time stipulated by the Customer
- 24x7 Standby Support required
- Expected to work during off-peak hours on scheduled system activities
REQUIREMENTS:
- Degree in Information Technology, Computer Science or equivalent
- 3 - 5 years of experience in Wintel support
- Hands-on experience as system engineer
