International Medical Clinic provides the highest quality of family, children and travel medicine to the international community of Singapore. We strive to give patients trusted medical care in a professional and friendly environment. This role involves coordinating with clinic staff and doctors to ensure billing accuracy, resolving billing issues, and maintaining comprehensive records.
Job Responsibilities:
- Submit direct billing invoices for patients to the relevant insurance companies according to policy terms and schedules
- Monitor the billing cycle, ensuring all claims are processed according to company and insurance guidelines.
- Follow up with doctors and/or patients to obtain any missing claim forms necessary for submissions.
- Monitor and track payments from insurance companies.
- Process incoming payments with Explanation of Benefits (EOB) and apply them to the appropriate accounts in PlatoMedical.
- Ensure all partial payments are processed accurately and in a timely manner, and follow up with patients when credit card payments fail.
- Prepare refund paperwork for approval and for the month-end return of funds.
- Follow up on overdue payments and manage collections as necessary and according to SOP.
- Re-submit unpaid claims to insurance companies after 60 days.
- Update billing systems and patient records with accurate information.
- Identify and resolve billing discrepancies and issues with insurance companies.
- Generate and review billing reports for your portfolio to ensure accuracy and completeness.
- Communicate effectively with patients, addressing any questions or concerns related to their invoices and accounts.
Job Requirements:
- Minimum Diploma in any discipline
- At least 2 years of relevant experience
- Insurance/claims related experience is preferred
- Accounting knowledge and experience in healthcare will be an advantage
- Meticulous with good numeracy and time management skills
- Proactive, independent and able to work with minimum supervision
- Good team player and service oriented
- Good knowledge on Microsoft Office applications
