Executive Summary
Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.
We are looking to hire a Front office Application support specialising in Fixed Income to support our client in Singapore which is a top global investment bank.
Key Responsibilities:
- Works as part of Fixed Income Global Rates Application Support team.
- Work closely with the Front Office users to handle their issue and queries and find solutions.
- Manage Incidents and Problem management.
- Perform start of day, End of Day and start of week checks.
- Proactively identify issues and resolve with minimal or no business impact.
- Identify opportunities for automation and automate manual tasks being performed by team.
Key Requirements
- Minimum 4-5 years of experience in Fixed Income Application support domain.
- Hands on experience on Unix platform and commands.
- Hands on experience on SQL queries and commands.
- Experience in Monitoring tools e.g. ITRS Geneos, Splunk, Elastic, Dynatrace etc
- Experience in Incident and Problem Management.
- Understanding of Fixed Income products.
