Job Summary:
* Assist in mainly patching activities (training will be provided)
* Provide end user support for desktop computers, notebooks, printers, applications, basic networking, etc
* Deployment, configuration & troubleshooting on end user issues
* Evaluate existing end user computing resources
* Work with IT infrastructure team and external vendors to resolve user issue
* Perform routine maintenance and upgrades of end user computing resources
* Update Desktop Support operations & service desk documentation
* Ensure procedures, processes and service level are being followed for any service delivery and operations
* Manage and administer the service desk operations including coordination routing of service or change request
* Any other duties as assigned
Requirements:
* Singaporeans/SPRs only
* Able to commit for 1 year at least
* Possess a Diploma in IT or equivalent
* Proficient with desktop operation systems, MS office, Outlook, desktop, notebook hardware & software
* Experience in supporting desktop migration such as Active Directory and Exchange Migration ; OS Patching will be an added advantage
* Familiar with Service Desk operations, incident, service request and change management process
* Good interpersonal & communications skills
* Resourceful, analytical and good problem-solving skill
Working hours: Any 5 days a week, shift rotation.
