The core responsibility of this role is to provide administrative and operational support to ensure smooth delivery of training courses.
Job Responsibilities include but not limited to
Training Operations
- Plan and coordinate required resources and logistics to support training programmes and day-to-day operations, including but not limited to trainers, administrative documents, refreshments, courseware and certificates.
- Timely uploading and submission of trainee’s course result, training grants and tracking of controlled documents in accordance with relevant authorities like SSG.
- Maintain training documentation records via TMS and other databases.
- Liaison with external program partners for administrative matters including application of PDU points
Learner Engagement
- Handle enquiries and communicating with learners to ensure smooth delivery of courses and learner’s satisfaction
- Assist with marketing and outreach programme, including events, seminars and career roadshows aimed at elevating the reputation of the academy and boosting enrolment.
- Update training course details on website and other platforms.
- Support any other SEAS activities or events.
Quality Management
- Source, negotiate, monitor and feedback on the performance of outsourcing partners and vendors, ensuring compliance to specifications and service standards.
- Maintain and track various items under the training quality management system
- Assist management with preparation for audits and other regulatory requirements by Accreditation Bodies.
Revenue Management
- Invoicing and credit note customers according to the standard operation lead times
- Monitoring and following up of invoices collection
- Posting of receipts in a timely manner
Ideal Candidate
- Keen to learn, understanding and passion for training, learning and development
- Tech-savvy with an exploratory attitude to find new solutions and interest in training tools and technology
- Possess a good diploma with 2 years of relevant experience preferably in Training and Adult Education sector.
- Customer oriented and positive work attitude with high initiative
