Job description
· Detect and resolve potential problems arising in the process and in customer service. This will require decision making, at times under pressure, requiring alliance to one or more parties.
· Alert appropriate staff on potential problems and coordinates with Sales Manager.
· Update customer file to ensure latest commercial information on hand.
· Be the first contact point for complaints and claims handling process.
· Ensure customer service is delivered accordingly to Guidelines in order to improve commercial position.
Requirement
· Ability to work under pressure
· Good administrative and organisational skills, including prioritisation and self-management.
· Good command of Microsoft Office applications especially in Excel and Outlook
· Good interpersonal skills and communicate effectively with all stakeholders, notably business partners, customers, Emsland’s Germany back office.
· Good written and spoken English. Knowledge of Asian languages is an advantage
· Initiative for problem solving
· Motivated team player with pleasant personality, positive working attitude and determination to learn, achieve and excel
· Cultural awareness and sensitivity is required at all times
· Diploma/Degree in Customer Service, Food Technology, Logistics or Supply Chain
· Min 5 years of working experience in customer service, preferably in food ingredients / manufacturing or freight logistics sector
