Project Description and Components:
This project focuses on minimizing the impact of security breaches, protecting sensitive data, and ensuring the swift restoration of normal operations.
- Incident Response: Respond to security incidents and other critical issues on-call during working hours.
- Documentation: Create and maintain detailed infrastructure documentation, including runbooks, common issues, maintenance protocols, and other reliability activities.
- Backup Systems Management: Ensure backup systems are operational, up-to-date, and functioning as expected.
- Monitoring Services: Oversee and manage monitoring services to measure service availability, resource utilization, capacity management, event logs, and application performance.
- Vendor Collaboration: Work effectively with vendors to troubleshoot issues, perform upgrades, and deploy new solutions.
Deliverables:
- Incident Support: Participate in after-hours systems support activities and maintain on-call rotation during working hours.
- Incident Management: Complete incident and service request tasks in compliance with established incident management procedures.
- Service Level Agreement (SLA) Compliance: Meet or exceed SLA expectations for incident resolution and service performance.
- Issue Resolution: Identify, troubleshoot, and resolve issues effectively.
- Root Cause Analysis: Conduct root cause analysis and develop preventive action plans to mitigate future issues.
