- Provisioning and Deployment: Set up and manage cloud infrastructure, including servers, databases, and networking components.
- Monitoring and Optimization: Continuously monitor system performance, manage resource allocation, and optimize costs.
- Maintenance: Regularly update and maintain cloud infrastructure to ensure smooth operation.
- Access Control: Implement and manage access control policies, ensuring secure and appropriate access.
- Compliance: Ensure adherence to industry standards and regulations, including data protection and privacy laws.
- Security Audits: Conduct regular security audits to identify and mitigate vulnerabilities.
- Automation: Develop and maintain automation scripts for deployment, monitoring, scaling, and other routine tasks.
- Infrastructure as Code (IaC): Utilize tools like Terraform, Ansible, or CloudFormation to manage infrastructure via code, enabling consistent and reproducible deployments.
- Troubleshooting: Diagnose and resolve technical issues in the cloud environment efficiently.
- Incident Response: Participate in on-call rotations and quickly respond to incidents to minimize downtime and impact.
- Scaling: Implement and manage auto-scaling policies to handle varying workloads.
- Performance Tuning: Optimize system performance based on workload and business requirements.
- Capacity Planning: Forecast and manage resource requirements to meet future demands.
- Client Support: Provide technical support to clients, addressing their issues, concerns, and requests related to cloud infrastructure.
- Customer Onboarding: Assist clients in onboarding processes, ensuring smooth transitions to cloud environments.
- Consultation: Offer expert advice and guidance to clients on best practices, architecture, and optimization strategies.
- Cross-functional Collaboration: Work closely with development, security, sales, and other teams to ensure seamless integration and operation.
- Documentation: Maintain comprehensive documentation of cloud infrastructure, configurations, and operational procedures.
- Upgrades and Patching: Keep systems updated with the latest software patches and updates to maintain security and efficiency.
- Innovation: Explore new cloud technologies and services to enhance existing infrastructure and offer innovative solutions to clients.
- Feedback Loop: Actively gather feedback from clients and internal teams to continuously improve services and infrastructure.
- Language: Able to handle clients speaking various languages, including Hindi, Tamil, and preferably Arabic.
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