Responsibilities & Duties
- Customer Inquiries: Manage and respond to customer inquiries via email and phone, coordinating their service requests.
- Information Provision: Supply information regarding accounts, products, and services, ensuring customer interaction.
- Sales Generation: Convert customer inquiries into sales opportunities.
- Fulfillment Issues: Communicate with customers to address any discrepancies in service fulfillment.
- Complaint Resolution: Resolve customer complaints related to billing or services provided.
- Customer Questions: Answer customer queries about the company's services, products, and maintenance procedures.
- Service Coordination: Ensure efficient customer service by coordinating their needs with relevant departments.
- Engineer Allocation: Plan and assign service engineers to jobs, maintaining accurate records and ensuring timely completion.
- Purchasing: Handle purchasing tasks based on customer inquiries, maintaining composure under pressure.
- Vessel Monitoring: Continuously monitor assigned vessels.
- Onboard Engineer Care: Ensure engineers are well-managed and supported during onboard jobs.
- Spare Parts Approval: Obtain customer approval for any spare parts used by engineers.
- Job Finalization: Take responsibility for completing jobs and providing detailed reports once engineers finish their tasks.
