Job Purpose:
We are looking for a dedicated and enthusiastic F&B Captain to join our dynamic team in Singapore. The ideal candidate will have a passion for delivering exceptional service and will play a key role in ensuring a seamless dining experience for our guests across our restaurant, pool bar, and in-room dining services.
Duties & Responsibilities:
Guest Service:
- Greet guests warmly and ensure they are seated promptly.
- Provide menus and introduce daily specials and promotions.
- Take accurate orders and relay them to the kitchen efficiently.
- Ensure guests are satisfied with their dining experience, addressing any concerns promptly.
- To have complete knowledge on the menu / service available / preparation methods and time in sections appointed
Service Efficiency:
- Assist in setting up and clearing tables.
- Serve food and beverages in a professional manner.
- Ensure all service areas are clean and well-organised.
Support Team Operations:
- Assist colleagues as needed to ensure efficient service flow.
- Communicate effectively with the kitchen and bar colleagues to ensure timely delivery of orders.
- Help with the preparation of service areas before and after meal periods.
Promotions & Upselling:
- Suggest additional items to enhance the guest experience and increase sales.
- Stay informed about menu changes and seasonal offerings.
Compliance & Safety:
- Adhere to all health, safety, and hygiene standards as required.
- Follow all company policies and procedures regarding the handling of food and beverages.
Inventory & Supplies:
- Monitor and restock service areas with necessary supplies.
- Report any shortages or equipment issues to the supervisor.
Required skills and Qualifications:
- Candidate must possess at least a Secondary School "O" Level, "N" Level or higher / Pre-U / A level / College, Diploma, Advanced / Higher / Graduate Diploma, Food & Beverage / Professional Certificate/NiTEC.
- Previous experience in a similar role within the F&B industry in Singapore is an advantage.
- Strong interpersonal and communication skills.
- Ability to work as part of a team.
- Basic knowledge of food and beverage service.
- Proficiency in using point-of-sale (POS) systems is a plus.
- Positive attitude and customer-focused.
- Ability to work efficiently in a fast-paced environment.
- Reliable and punctual.
- Excellent verbal, reading and written communication skills
