Responsibilities:
• Customer meet-and-greet, flight concierge related hospitality support and coordinating customer requests and exceed customer’s service expectations
• Perform day-to-day flight operation duties and Duty Officer for specific flights
• Receive, track and coordinate requests for ground handling, flight support including membership flight.
• Administrative support for pre-flight paperwork, preparing required airport/flight documents for flight crew
• Monitor progress of flights and assists pilots as required
• Coordination of logistics for private aircraft flight operations
• Handle and resolve customer complaints and concerns in a calm and respectful manner
• Regularly update customers via email or text messages regarding status of flights and new updates from WOA
• Participate in the Company Safety & Quality Management System, in accordance to the safety and quality policy framework and be pro-actively involved in promoting a positive safety culture environment
• A key team member in the company’s safety action group, assist with audits and inspection.
• Identify and report potential hazards and challenges as well as occurrences as required by the Company’s reporting system
• Adhere to safety guidelines and maintain safe working conditions for yourself and others
• Communicate with managers to manage daily schedules
• Comply with all airport authority and security requirements
• Assist in various other administrative or operational duties as directed from Flight Ops Manager
Requirements:
• Prior experience in flight operations, flight dispatch or flight planning is highly desirable
• Able to communicate/write in English and Mandarin/Malay or Bahasa Indonesia fluently, for purposes of customer facing written/verbal communications with customers from North Asia and regional countries
• Class 3 driving state license is mandatory with a clean record
• 5 days’ work week (Mon-Sun) or 44 hours work week and willingness to work a flexible schedule including 24-oncall, night, weekend-shift duties and holidays.
• Proactive, passionate, meticulous and with a strong safety mindset
• Strong teamwork and communication skills
• Punctual and excellent customer service skills & attitude
• Pleasant, courteous and outgoing personality with lots of smiles
