Summary
Responsible for maintaining the cleanliness of public areas and guests rooms/ suites, leaving a positive impact on the guest experience through the active supervision of room attendants. He/she is responsible for the daily housekeeping operations, ensures sufficient supplies and maintains cleaning standards of all areas.
Job Responsibilities
- Responsible for cleanliness, orderliness and appearance of the hotel to maintain an immaculate and luxurious state according to the Hotel Brand Standards.
- Conduct daily operations briefing for all Housekeeping Attendants.
- Planning and scheduling of rooms to be cleaned.
- Ensure that rooms are made as per company brand standards .
- Ensure that the turnaround of the “House Status” is timely.
- Conducts room checks on cleanliness before room is released for new arrivals.
- Inspect VIP rooms to ensure that they are aligned with the desired standards.
- Conduct random inspection on guest rooms and public areas to ensure that they are clean, presentable and maintained according to company brand standards.
- Maintain par stock of guest supplies, cleaning supplies, linen and uniform; and conduct periodic inventory checks.
- Ensure that all team members are adequately trained in the use of housekeeping cleaning and sanitizing chemicals as well as lifting techniques and other potentially hazardous parts of their daily work.
- Analyse and respond to guest feedback to ensure that guests are satisfied. Is continuously committed to improving the quality of products, services and performance of team members.
- Supports team during high house with room making when required.
- Able to support Housekeeping Coordinator from time to time.
- Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel.
- Assist in safety and emergency training for all employees.
- Perform other duties as directed by the management.
Qualifications / Requirements
· At least 2 years’ experience in a similar role
· Has a sharp eye for detail leading to excellence.
· High level of flexibility and adaptability.
· Able to work well under pressure and in a fast-paced environment.
