Role Description:
The Operations Manager will oversee the daily operations of our F&B facilities, ensuring efficient production, quality control, and optimal customer service. The ideal candidate will possess strong leadership skills, a deep understanding of the F&B industry, and a proven track record in operations management.
Specific Responsibilities:
1. The trainee will supervise day-to-day operations of the shop. Ensure compliance with health and safety regulations. Manage inventory levels and order supplies as needed. Monitor food quality and consistency.
2. The trainee will be capable of recruiting, training, and supervising staff members. Schedule shifts and manage staffing levels to meet business needs. Conduct performance evaluations and provide feedback. Handle employee relations and address any issues or conflicts.
3. The trainee will be able to foster a customer-centric environment. Resolve customer complaints or issues promptly and effectively. Train staff in excellent customer service practices. Deliver high-quality products or services that meet or exceed customer expectations. Address customer complaints and feedback promptly and effectively.
4. The trainee will develop and manage the budget for the Banh Mi shop. Monitor and analyze financial performance. Implement cost-control measures to maximize profitability. Trainee will oversee the supply chain, which includes procurement, inventory management, and logistics, to ensure a smooth flow of materials and products from suppliers to customers.
5. The trainee will develop and execute marketing strategies to attract customers. Collaborate with the marketing team to create promotional campaigns. Monitor market trends and adjust strategies accordingly.
6. The trainee will be able to ensure the consistency and quality of food and service. Implement and maintain food safety standards. Conduct regular inspections and audits. Trainee will work with chefs to create and update the shop's menu. Set prices based on cost analysis, competition, and market trends.
7. The trainee will learn to establish and maintain relationships with suppliers and vendors. Negotiate contracts and terms for the purchase of supplies. Trainee will prepare regular financial reports for the owners or upper management. Analyze financial data to make informed business decisions.
8. The trainee will provide ongoing training for staff to enhance their skills. Stay updated on industry trends and share knowledge with the team. Implement and manage point-of-sale (POS) systems. Utilize technology for inventory management and other operational needs. 9. The trainee will participate in local events to enhance community engagement. Build relationships with the local community to promote the shop. Ensure compliance with local regulations. Stay informed about changes in regulations that may impact the business.
Competencies:
1. Operations Management
2. Staff Management
3. Customer Service
4. Financial Management and Supply Chain Management
5. Marketing and Promotion
6. Quality Control, Menu Development and Pricing
7. Vendor Relations and Financial Reporting
8. Training and Development, Technology Management
9. Community Engagement and Adherence to Regulations
4. Duration of Traineeships: 6 months
5. Approved Training Allowance: Mature Mid-Career Individuals - $3600
6. Education Qualifications Required for the Traineeship Role Under SGUnited Traineeship:
Mid-career individuals from any qualification level can apply.
