Responsibilities
- Administer purchasing and receiving procedures
- Analyse service quality and customer satisfaction
- Conduct staff performance assessment process
- Contribute to innovation process within own scope of work in the business unit
- Facilitate compliance with legislative and regulatory requirements
- Foster service innovation
- Identify and establish internal and external stakeholder relationships
- Implement loss/risk prevention
- Lead team to implement change
- Manage and implement business continuity plans
- Manage compliance with food and beverage hygiene policies and procedures
- Manage cost and quality controls
- Manage crisis situations
- Manage food and beverage operations
- Manage guest service
- Manage site/outlet and equipment maintenance
- Manage the customer experience
- Manage training
- Monitor income and expenses
- Optimise workforce for service excellence
Requirement & Skills
- Ability to spot and resolve problems efficiently
- Communication and leadership skills
- Up to date with food and beverages trends and best practices
- Guest-oriented and service-minded
- Willing to work on weekend and Shift Basis
- Long standing during the working hour is required
