The Executive, Operations (Non-Clinical) is responsible for overseeing and managing all non-clinical services within the nursing home. This includes security, landscaping, cleaning services and other supportive services. The goal is to ensure a high-quality living environment for residents.
Responsibilities:
1. Management of services including security, landscaping, cleaning, etc.
- Oversee outsourced services including cleaning, catering, laundry, security, and medical supplies.
- Ensure seamless integration of these services into the day-to-day operations of the nursing home.
- Identify, evaluate, and select reputable service providers.
- Negotiate contracts and service level agreements (SLAs).
- Monitor vendor performance against agreed-upon metrics and KPIs.
- Ensure compliance with healthcare regulations and standards.
- Conduct regular audits and inspections of outsourced services.
- Implement corrective actions when necessary to improve service quality.
- Foster positive relationships with vendors and contractors.
- Act as the primary point of contact for service providers.
- Address and resolve service-related issues promptly.
- Implement and track corrective actions and preventive measures.
- Maintain thorough documentation of contracts, communications, and performance reports.
- Present regular reports to senior management on the status and performance of outsourced services.
2. Staff Management:
- Recruit, train, and evaluate soft services staff.
- Conduct regular performance reviews and provide ongoing training.
- Manage external service providers to ensure compliance with contract obligations and implement improvement plans in partnership with providers on operational issues surfaced.
3. Budget Management:
- Develop and manage budgets for all soft services.
- Monitor expenses and ensure cost-efficiency.
4. Compliance:
- Ensure all services comply with health and safety regulations.
- Maintain documentation and records as required by regulatory bodies.
5. Process improvement:
- Evaluate current processes through observations, data analysis and employee interviews.
- Identify bottlenecks, redundancies and other areas of inefficiency.
- Apply process improvement methodologies to streamline operations, oversee execution of improvement plans to ensure minimal disruption to operations and measure the effectiveness of process improvements
- Adopt a culture of continuous improvement within the Operations team.
6. Others
- Any other tasks as assigned from time to time
Qualifications:
- Bachelor's degree in hospitality management, business administration, or related field.
- Minimum of 3-5 years of experience in a similar role, preferably within a healthcare or eldercare setting.
- Strong leadership and management skills.
- Excellent organizational and communication skills.
- Knowledge of health and safety regulations.
Skills:
- Ability to work collaboratively within a multidisciplinary team.
- Compassionate and patient-focused approach.
- Strong problem-solving and decision-making abilities.
- Proficient in Microsoft Office Suite and other relevant software.
Working hours:
- Full-time position.
- May require weekend or evening work.
- On-call availability for emergencies.
