Key responsibilities of the role include:
- Oversee and provide IT operations and its functions for IT infrastructure, network, security IP telephony, and customized business applications as well as maintenance and update of users’ computer systems
- Oversee and provide technical support and level 1 and 2 helpdesk service to staff/ end users on PC hardware, software, applications, and other IT related requests
- Work with Quality and Management team to prepare training materials
- Assist in conducting user training on systems, software applications and IT security
- Administer and upkeep IT administrative documentation such as network diagrams, user accounts, internal assets loan and review or amend SOP/processes
- Assist to deploy and manage software applications, solutions, and their enhancements to existing and new users
- Assist in tracking of IT Assets / Equipment’s, purchase of IT related equipment and control IT related inventories
- Ensure security of data, network access (permission settings) and systems backup
- Provide ad-hoc support as and when required including off-hours support in the event of service outages and preventive maintenance routine whenever applicable
What we’re looking for in you:
- Min. Diploma in Computer Science/Information Technology
- At least 6 – 8 years of related experience
- Knowledge of technical management and of computer hardware/software systems
- Knowledge in Cloud services, Office365 features and services (Microsoft-enabled environment)
- Knowledge in Mobile Device Management and Disaster Recovery Solutions
- Hands-on experience with Networking Protocols, Security Administration and Cloud technologies
- Ability to manage IT vendors
- Possess strong sense of integrity
- Able to communicate effectively with internal and external stakeholders
Skills we’re looking for:
- PC and network troubleshooting
- Workstation / Server Maintenance and backup
- Azure, Office365, Access Controls, Email Security
- LAN, WAN, Wifi / IP Phones / Firewall appliance administration / VPN configuration
- Windows Server w Azure Active Directory administration
- Systems/Applications software patching/update management (Preferred) MS Auto Pilot / Imaging Platform
