Trust & Safety Manager (Dating App)
We are a global dating app created to give everyone a chance at love. The sense of belonging and connectedness we get from relationships helps us survive and thrive, and we’re working to make it a little easier for people to find that. We’re inspired by the stories we hear from employees, friends, and family who have used our app to transform their lives, and you, too, can make a difference by joining us!
We’re looking for a passionate, talented Trust & Safety Manager who will ensure the safety of our platform. Safety is the #1 concern among daters when using dating apps. In this important role, you will lead the Trust & Safety team. You will monitor Safety KPIs, detect bad actor patterns, conduct investigations, craft new ways to block bad actors from infiltrating our system and implement innovative processes & tools so that we can remain on top of bad actors in this ever-changing, dynamic world of trust & safety. You will influence and collaborate with the Product, Engineering, Customer Experience, and Legal/Operations teams to ensure we remain the #1 trusted dating app among daters.
This role will be based in Singapore and report directly to the Head of Product.
Responsibilities
- Define Safety KPI targets that measure the state of platform safety. Set appropriate targets based on business goals
- Monitor, detect, and block bad actor patterns globally. Conduct timely investigations and implement new ways to prevent bad actors from entering the system
- Design & create effective operational infrastructure that results in proactive and reactive bad actors and fraudulent activity detection. Ensure the right tool, technology, and process that best supports team goals
- Ensure the Trust & Safety team is staffed and trained. Effectively manage & develop the safety team and combine technology, tracking & measurement to increase productivity
- Stay on top of trends & technology in the trust & safety world to inform roadmap and strategy. Work with engineers to implement any new system and workflow necessary to stay on top of our safety needs
- Partner with product and engineering teams to advise on the rollout of new features that impact the safety of members, advocating for a safe and trusted experience on the platform
- Manage relationships with third parties
- Manage team budget in partnership with finance
Qualification
- 5+ years of experience working in the technology industry
- 3+ years of experience as a people manager
- 3+ years working in the Trust & Safety area
- Experience owning and driving KPIs
- Experience designing and setting up operational infrastructure
