GENERAL PURPOSE OF THE POSITION
Case Managers are responsible for projects delegated to them by the Supervising Attorney. This position exhibits a high degree of strategic thinking, independent judgment, analytical skills, discretion and initiative with respect to case and project management; demonstrates confidence and expertise, communicates to supervisors fully and in a timely manner the status of task completion and new developments; applies advanced skills of legal research skills, writing and analysis. Generally manages the caseload and status expirations for smaller to large volume clients.
PRIMARY FUNCTIONS AND RESPONSIBILITIES
- Independently prepare and file Singapore immigration applications.
- Organize and prepare application packages for filing.
- Communicate with employees, managers, human resources professionals and executives to gather needed information and documents required for the preparation of applications, and responding to general client service needs and requests.
- Prepare correspondence.
- Participate in case strategy meetings.
- Enter and maintain data in immigration case management system.
- Track and manage critical deadlines.
- Organize and maintain immigration files.
- Maintain hard copy files and documents as required to support all immigration activity on behalf of clients.
- Ensure that clients are kept apprised of the progress of their cases.
- Respond to immigration inquiries in a timely manner.
- Attend continuing education programs/seminars and firm team/group meetings and events.
- Attend firm team/group meetings and events.
- Enter time into Intapp Time and adhere to submission deadlines.
- Apply understanding of legal and ethical principles that guide paralegal conduct, including, but not limited to: the unauthorized practice of law; confidentiality and attorney-client privilege; conflicts of interest.
EDUCATION AND EXPERIENCE
- A Bachelor's degree from an accredited college or university.
- A minimum of five years of global immigration experience with case management responsibilities at a global professional firm.
OTHER QUALIFICATIONS AND REQUIREMENTS
To perform the job successfully, an individual must demonstrate the following knowledge skills and abilities:
- Technical skills
- Written communication skills, including drafting and proofreading
- Verbal communication skills
- Client service skills
- People management skills
- Interpersonal skills
- Leadership skills
- Strategic thinking
- Self-starter
- Project management skills
- Teamwork
- Planning/organizational skills
- Attention to detail
- Research skills
- Problem solving skills
- Ability to adapt to change and balance competing demands
- Ability to read, analyze and interpret business documents and professional publications, prepare business correspondence, proposals and reports, effectively present information to groups of employees, and respond to questions from employees, managers, clients, and vendors.
- Advanced arithmetic skills (compute rate, ratio, percent; able to draw and interpret graphs and charts)
- Ability to solve problems, dealing with a variety of variables where little standardization exist.
COMPUTER SKILLS
To perform this job successfully, an individual must be proficient in the following software:
Document Management:
MS-Office (MS Word, PowerPoint, Excel), WorkSite, Adobe Reader
Practice Group:
INSZoom and other Immigration database tools
Accounting Software:
Intapp Time
Communications:
Outlook, Office Communicator, Internet
