Key responsibilities will include:
- Perform premium recovery activities from various channels, this includes calling on, emailing, or other communications requesting payment and resolving disputed transactions with policyholders/ intermediaires.
- Prepare reminder letters or appointment letters (if necessary)
- Prepare and perform premium payment updates
- Prepare monthly/quarterly updates and analysis on outstanding cases
- Monitor all accounts for possible bad debt write off
- Liaise with intermediaries, and internal / external stakeholder to reduce credit exposure
- Handle enquiries from intermediaries / external stakeholder and ensure that queries / issues are promptly attended to and resolved
- Prepare and collate the monthly / quarterly management statistics
- Communicate actively with the respective business department(s) to resolve possible outstanding premium matters.
- Achieve productivity, efficiency and quality in recovery work done
- Performs update of standard operations procedures
Requirements:
- Degree / Diploma holder preferably with 1-2 years of relevant experience in collection/recovery knowledge
- Good knowledge in Microsoft Excel
- Proactive, good interpersonal, communication and analytic skills
- Highly organized, attention to details
- Fast learner who is able to multi-task
- Pleasant, positive personality, enjoy collaborating with others and a team player
