- Assist in maintaining the IT infrastructure, including servers, networks, systems, and software in our group of hotels and head office.
- Provide installation, configuration, and maintenance of desktop, laptop, network appliances and software.
- Perform user account management and prepare laptop or desktop for new staffs.
- Provide application and infrastructure technical support to hotel staff and head office employees.
- Develop simple trouble shooting checklists for our hotel staff to follow before contacting IT department or the vendors.
- Co-ordinate with multiple vendors to ensure that various systems (e.g. PMS and Keycard) with dependencies are implemented at the same time or in a timely manner.
- Security and Compliance:
- Assist in the implementation of IT security policies, procedures, and protocols to protect the hotel's data and systems.
- Ensure all PCs and laptops in our hotels have up-to-date anti-virus software installed.
- Perform end-user daily data and network backup.
- Perform documentation on IT procedures, system and network configuration.
Job Requirement
- ITE / Diploma Information Technology, or a related field.
- Excellent interpersonal skills.
- Experience with property management systems (PMS) is a plus.
