At Statista, we’re all about facts and data, for we are the world's leading business data platform.
By providing reliable and easy-to-use data as well as various data analytics products and services, we empower people worldwide to make fact-based decisions.
Founded in Hamburg in 2007, we have quickly grown into a global company with offices in major cities such as London, New York, Singapore and Tokyo. And we still have a lot of plans. Our constant growth does not only prove our success, but also keeps creating new development and career opportunities for our employees.
Your team
What is the goal of our Client Success team? That's easy: Step by step, we want to make Statista the number one source of information for making fact-based decisions in both established and new markets. Our team is diverse and international – just like the Statista platform. Together, we ensure that our customers are happy and well informed about the numerous tried-and-true and continuously evolving options on Statista.com.
Tasks (Required)
- You will be managing our client portfolio within the Greater China region together with the Sales Managers
- You will be responsible for nurturing client relationship throughout their subscription lifecycle through consistent delivery of outstanding client experience across the journey from onboarding, proactive engagement to resolving inquiry and demonstrate ongoing value of their subscription
- As a trusted partner, you are expected to develop a deep understanding of the clients’ business goals, continuously identify opportunities to add value to their decision-making process by mapping their data needs to Statista’s solutions
- You are the voice of our clients. By listening intently to your clients, you will gather client’s feedback to work closely with cross functional teams on collaboration or engagement activities towards client satisfaction and retention
- You will maintain records of client activity and account status, including regular reporting on client portfolio
- You are expected to support on ad-hoc marketing activities
Requirements (Required)
- Completed university degree
- Exceptional verbal and written communication skills in English and Mandarin.
- Client centric and eager to build strong, meaningful partnership with clients
- 2-5 years of client-facing role in Greater China (e.g. Account Management, Client Success or Client Service) will be an advantage.
- Prior experience working with clients from diverse industries or syndicated research will be an added advantage
- Genuine passion for helping our clients succeed, proactive in understanding clients’ business and strong intellectual curiosity for market or industry trends and development
- Detailed oriented and well organized in your workflows - ability to multitask, prioritize, and manage time efficiently for the client portfolio you’re responsible for
- A self-motivated and proactive team player who values collaboration and collective success
- Desire to be part of a rapidly expanding business
