Key Responsibilities
Patient Billing Management
- Oversee the accurate and timely procesing of patient bills and invoices
- Resolve billing discrepancies and ensure compliance with insurance and regulatory requirements
- Monitor accounts receivable and coordinate with finance depatment for timely payouts
Appointment Scheduling
- Manage and optimise chemotherapy appointment scheduling systems and workflows to ensure optimal patient flow and minimise wait times
- Coordinate with staff to schedule appointments efficiently, considering patient preferences, medical priorities and satellite centres
Financial Counselling
- Provide guidance and support to patients regarding financial aspects of their treatment
- Assist patients in understanding insurance coverage, payment options, and financial assistance programs
Staff Supervision
- Mentor and supervise a team of two junior staff members
- Conduct regular performance reviews and provide ongoing training and development opportunities
- Ensure junior staff adhere to organisational policies and procedures
Operational Support
- Collaborate with other departments to streamline processes related to patient care and administrative functions
- Implement improvements in billing systems, appointment scheduling, and financial counseling services
- Equipped with excellent knowledge of departmental processes, lead end-to-end service development, including conceptualisation, execution, maintenance and change management
Compliance & Reporting
- Ensure adherence to legal and regulatory requirements related to patient billing and financial counselling
- Prepare reports on billing activities, appointment scheduling metrics, and financial counseling outcomes
Key Requirements
- Bachelor Degree in Healthcare, Business Administration, or a related field. A Master's Degree will be an advantage
- Required 5 years' experience in healthcare administration in the supervisory capacity, preferably in a clinical setting or cancer centre will be an advantage
- Strong understanding of medical billing practices, insurance procedures, and financial counseling.
- Excellent leadership and interpersonal skills with the ability to effectively manage and motivate a team
- Be able to lead and develop a team based on their strengths and capabilities
- Exceptional organisational and time management skills, with keen attention to details
- Proficiency in using healthcare management software and Microsoft Office Suite
Only shortlisted candidate will be notified.
To apply, please visit to www.gmprecruit.com and search for Job Reference: 24736
GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766
