Job Descriptions
- Oversee the daily business operations.
Ensure business operate in compliance with company policies and procedures.
Monitor overall performance and implement improvements to optimize efficiency and profitability.
Coordinate with marketing, finance, supply chain to ensure smooth operations.
- Staff Management
Recruit, train, and supervise staff.
Conduct regular performance reviews and provide feedback and coaching.
Foster a positive and motivating work environment.
- Customer Service
Ensure high levels of customer satisfaction through excellent service.
Handle customer complaints and feedback, ensuring issues are resolved effectively.
Implement strategies to improve customer experience and loyalty.
- Inventory and Supply Chain Management
Oversee inventory levels and ensure stock is adequately replenished.
Work with the procurement team to manage inventory procurement and logistics.
Implement inventory control measures to minimize shrinkage and wastage.
- Sales and Profitability
Develop and execute strategies to drive sales and improve business profitability.
Analyze sales data and market trends to identify opportunities for growth.
Set and monitor sales targets and KPIs
- Menu Development and Quality Control
Collaborate with the culinary team to develop and update menu offerings.
Ensure consistent quality and presentation of food and beverages across all locations.
Monitor and maintain health and safety standards in all cafes.
- Reporting and Analysis
Prepare and present regular reports on business performance, sales, and operational issues.
Use data and analytics to inform decision-making and strategy development.
Monitor industry trends and competitor activities.
Technical Skills and Competencies
1. Proven ability to streamline processes, improve workflows, and enhance overall operational efficiency in a fast-paced F&B environment.
2. Expertise in managing inventory levels, procurement, and logistics to ensure optimal stock levels and minimize wastage.
3. Strong understanding of budgeting, financial analysis, and cost control measures to drive profitability and manage expenses effectively.
4. Proficient in using CRM systems to track customer interactions, manage feedback, and implement strategies for improving customer satisfaction and loyalty.
5. Skilled in recruiting, training, and supervising staff, with a focus on fostering a positive and productive work environment.
6. Ability to analyze sales data, market trends, and operational metrics to inform strategic decision-making and improve business performance."
