Responsibilities
- Authorize refund for all Claims before collection date
- Investigate cases pertaining to refund matters
- Inform customers in cases of invalid claim/difference in claim amount before the collection date.
- Investigate refund disagreements raised by customers
- Attend to enquiries
- Attend to operators request for reports and enquiries on claims/cards
- Ensure that DRs are processed accordingly (cheque refund)
- Ensure that assign tasks are carried out according to prescribed procedures and completed on time
- Monitor staff performance and provide guidance where necessary
- Ad hoc admin duties as required
Requirements:
- Diploma in Business/Accountancy/Finance related preferred
- Good in numbers
- Confident to do callbacks to explain to customers
If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]
Chloe Tan Hui Lin
CEI Registration No.: R1765524
Recruit Express Pte Ltd
EA99C4599
*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified
