Job Title: Engagement Partner

Job Description

The Employee Engagement Partner is critical in ensuring we continue to keep employees and vendor employees engaged across all three sites: Singapore, Philippines, and Malaysia. This role involves planning, organizing, and implementing a variety of programs and activities designed to foster a positive and productive work environment. This team has led the Customer Operations Division (COps) to achieve year on year highest Employee Engagement results across StarHub.

Responsibilities

• Project manage the successful delivery of a range of employee engagement activities, by taking ownership, ensuring everything runs smoothly, and ironing out potential setbacks.
• Collaborate with internal and external stakeholders to plan and organize events, townhalls, and team-building activities to boost employee morale and collaboration.
• Develop exciting employee communications, through multiple channels (emails, Workplace, newsletters)
• Source for and negotiate with vendors/sponsors for merchandise that can help boost employee morale.
• Manages the administrative work, reports and presentations for Division Management, highlighting successes and areas for improvement.
• Conduct post-event and activities evaluations and analyze feedback to improve future events.
• Encourage continuous learning and growth by developing online contents with business objectives.
• Design and implement gamification elements in engagement programs to increase participation and motivation.
• Create and manage rewards and recognition systems, leaderboard, and achievement certifications to recognize employee contributions and recognition program.
• Monitor and analyze the effectiveness of gamification strategies, making adjustments as necessary to optimize engagement.
• Promote a positive workplace culture by advocating for company values, diversity, inclusion, and employee well-being.
• Conduct regular surveys, focus groups, and feedback sessions to gauge employee satisfaction and identify areas for improvement.
• Serve as a liaison between management and employees to ensure effective communication and address concerns.
• Analyze survey results and feedback to develop action plans for enhancing employee engagement.

Qualifications

• Diploma or Degree in any discipline, Business Administration or a related field (preferred).
• At least 3 years of Employee Engagement, Event Management, Communications, Digital Marketing or Project Coordination experience.
• Enjoy working in a small team, with lots of stakeholders (an entire division), who are also working in a hybrid way!
• Project Coordination whiz – you have strong project management skills, you can juggle lots of things, while ensuring the timelines are met and the details aren’t missed. You understand that all roles have admin & you enjoy finding a better and/or faster way of doing it.
• Enjoy building relationships and engaging with people, you are happy to reach out to stakeholders (virtually & in-person) to keep things moving and are self-motivated to achieve the goal and deliver a high level of service at the same time.
• An excellent command of both spoken and written English.
• Embrace new technology – we’re going digital, help us get there.
• Flexibility to adapt to changing priorities and manage multiple projects simultaneously.
• Proficiency in interactive software and tools, as well as MS Office Suite.