Job Title: Engagement Partner
Job Description
The Employee Engagement Partner is critical in ensuring we continue to keep employees and vendor employees engaged across all three sites: Singapore, Philippines, and Malaysia. This role involves planning, organizing, and implementing a variety of programs and activities designed to foster a positive and productive work environment. This team has led the Customer Operations Division (COps) to achieve year on year highest Employee Engagement results across StarHub.
Responsibilities
- Project manage the successful delivery of a range of employee engagement activities, by taking ownership, ensuring everything runs smoothly, and ironing out potential setbacks.
- Collaborate with internal and external stakeholders to plan and organize events, townhalls, and team-building activities to boost employee morale and collaboration.
- Develop exciting employee communications, through multiple channels (emails, Workplace, newsletters)
- Source for and negotiate with vendors/sponsors for merchandise that can help boost employee morale.
- Manages the administrative work, reports and presentations for Division Management, highlighting successes and areas for improvement.
- Conduct post-event and activities evaluations and analyze feedback to improve future events.
- Encourage continuous learning and growth by developing online contents with business objectives.
- Design and implement gamification elements in engagement programs to increase participation and motivation.
- Create and manage rewards and recognition systems, leaderboard, and achievement certifications to recognize employee contributions and recognition program.
- Monitor and analyze the effectiveness of gamification strategies, making adjustments as necessary to optimize engagement.
- Promote a positive workplace culture by advocating for company values, diversity, inclusion, and employee well-being.
- Conduct regular surveys, focus groups, and feedback sessions to gauge employee satisfaction and identify areas for improvement.
- Serve as a liaison between management and employees to ensure effective communication and address concerns.
- Analyze survey results and feedback to develop action plans for enhancing employee engagement.
Qualifications
- Diploma or Degree in any discipline, Business Administration or a related field (preferred).
- At least 3 years of Employee Engagement, Event Management, Communications, Digital Marketing or Project Coordination experience.
- Enjoy working in a small team, with lots of stakeholders (an entire division), who are also working in a hybrid way!
- Project Coordination whiz – you have strong project management skills, you can juggle lots of things, while ensuring the timelines are met and the details aren’t missed. You understand that all roles have admin & you enjoy finding a better and/or faster way of doing it.
- Enjoy building relationships and engaging with people, you are happy to reach out to stakeholders (virtually & in-person) to keep things moving and are self-motivated to achieve the goal and deliver a high level of service at the same time.
- An excellent command of both spoken and written English.
- Embrace new technology – we’re going digital, help us get there.
- Flexibility to adapt to changing priorities and manage multiple projects simultaneously.
- Proficiency in interactive software and tools, as well as MS Office Suite.