- Job location: Jalan Buroh (West area)
- Hybrid working arrangement
- Company Transport at multiple MRT stations
- DKSH is a certified Great Place to Work!
General responsibilities
- Responsible for eCommerce performance including sales, availability, pricing, listings content, listing ranking, on-site visibility, off-site traffic generation, order management, order fulfillment, after-sales service
- Develop and implement sales strategies and generate sales revenue on behalf of clients across e-retailers and marketplaces (via enabler)
- Contribute to the optimization of eCommerce content and design
- Assist in financial reconciliation and clear invoices in a timely fashion to ensure healthy AR and AP balances
- Manages trade claims recovery from clients to minimize credit issues
- Liaise with key enablers, build relationships and network, understand category and brand performance across channels and advise on strategies to drive and achieve business objectives
- Bi-monthly performance updates, key areas for improvement and forward plans.
- Conduct business reviews and develop deep insights and actionable recommendations from post-evaluation analyses and incorporate into customer strategies
- Manage inventory (ensure high fulfillment rate with customers) promotional mechanisms (e.g. discounts activation, vouchers etc)
- Work closely with internal support functions to ensure ecommerce customers are competitive, promotions and new launch to be executed in a timely manner and stock fulfillment to achieve GMV and net sales targets (Internal Stakeholder management)
- Any other ad-hoc tasks and duties as required
Job requirements
- Possess strong analytical and problem-solving skills
- Competent in Microsoft Office applications
Soft skills
- Dynamic, self-motivated with excellent interpersonal, communication and presentation skills
- Possess strong negotiation skills
- Ability to multi-task and prioritize well
Behavioral traits
- Authentic: dependable and act in a straightforward manner
- Entrepreneurial: self-driven and act with a pioneering spirit
- Committed: to take charge and results-oriented
- Passionate: to take people seriously and act with passion
- Able to operate in a fast-paced and changing market environment
- Independent and good with follow up on tasks and responsibilities
Education
- Degree in business related disciplines
Work experience
- At least 1 year of relevant working experience, preferably from eCommerce enabler/platform/brand such as Shopee, Redmart, Foodpanda etc.
