E-commerce Operations:
• Process and ship out daily orders accurately and on time.
• Provide good customer service through after-sales tips and answering enquiries on time.
• Closely monitor stock levels and highlight to the team if there is a need to restock items.
• Assist with purchasing new stocks and materials where necessary.
• Arrange production schedule and schedule part-time packers as required.
• Submit monthly Shopee and Lazada campaigns on time, to ensure we participate in mega and category campaigns such as 11.11, 25.11, home & living sale etc.
• Liaise closely with Shopee/Lazada account manager to resolves platforms issues as required.
• Keep track of competitor products, promotions and sales performance.
E-commerce Development:
• Research and propose ways to improve/grow our e-commerce business.
• Research new products to be offered on our store.
