- Manage the standard operating procedures (SOPs) for feedback management and service recovery.
- Apply the guidelines on service delivery at the libraries.
- Develop templates to ensure consistency of service.
- Provide effective and timely follow-up on enquiries received.
- Create training materials/courseware for library colleagues.
- Train and guide Library Executives in managing challenging situations.
- Identify and investigate potential issues at service touch points and intervene to perform service recovery with stakeholder(s), if applicable, to propose solution(s) to address the issues.
Elsa Fontanne
Outsourcing Team
Contact Number:67860100
Email Address:[email protected]
Recruit Express Pte Ltd / EA Licence No: 99C4599
We regret only shortlisted candidates will be contacted